A
Property claim
— Individual item
- Claim report
- Prompt customer contact
- Rapid inspection
- Logistics
- Decision & return to market
Rewind Claims™
Circular claims management for insurers and logistics companies
Rewind Claims is your single point of contact for property claims and major losses — from individual items to entire warehouses and stores. The result: lower costs, money back, and CSRD-ready sustainability data.
- Since 2012 — the team that invented circular claims settlement
- Partners: Trygg-Hansa · IF · Gjensidige and more
- Over 140,000 items handled
How it works
From claim report to reporting back — step by step
The process is designed to make claims handling simple, traceable and efficient. Whether it concerns a single property claim or a larger loss in a store or warehouse, the customer and the client get a clear process with control at every step.
- 1
Claim reported
The claim is registered and basic information collected.
- 2
Customer contact
Dialogue with the customer or contact person to secure the right documentation.
- 3
Damage inspection
Inspection, verification and assessment of condition, authenticity and value.
- 4
Logistics or on-site response
Collection, transport or on-site inventory for major losses.
- 5
Sorting & decision
What can be reused, repaired, resold or recycled?
- 6
Compensation & return to market
The compensation process is handled and products returned to the market where possible.
- 7
Reporting & analysis
Results, sustainability data and follow-up delivered back.
Two typical flows
- B
Major loss
— Store / Warehouse
- Claim report
- Team on site
- Inventory
- Prioritisation & sorting
- Larger logistics flow
- Return & compensation
- Reporting & analysis
What's included
- Property claims
- Major losses (stores, warehouses etc.)
- Customer contact & dialogue
- Damage inspection & condition grading
- Valuation & certificates of authenticity
- On-site inspection & inventory
- Logistics solutions
- Reuse first
- Recycling when reuse is not possible
- Compensation processes
- Reporting & follow-up
We find value where others see waste.
Why Rewind
Why Rewind
The claims adjuster's single point of contact
The journey to settlement can start with us. We manage the entire chain — including customer contact and logistics — with no other parties for you to bring in.
Claims verification & valuation
We authenticate, condition-grade and value every item — on site or at our facility, with our own expertise or through valuers and auction houses. Less fraud, fairer payouts.
Risk-free set-up
No purchasing costs. Rewind runs the process and shares the profit after deducted expenses.
CSRD-ready data
Verified sustainability data and avoided CO₂e emissions per claim.
Who it's for
Insurers
Lower claims costs, a single point of contact and high customer satisfaction — we handle policyholder contact and logistics for you.
Logistics companies
More efficient flows and better handling of transport damage and goods without a recipient.
Stores & warehouses
Better stock utilisation and less waste.
What you get back
Reporting documentation
Sustainability data
Analysis & follow-up
Decision support
Getting started
How to get started
Claims is an operational service — you report the claim, we take the process from there. Getting started requires neither system integration nor investment.
- 1
Agreement — no investment
No purchasing costs or fixed fees. Together we define which claim types you want to start with.
- 2
First claim within weeks
The partnership often starts with a concrete claim or a well-defined pilot — we are operational shortly after signing.
- 3
Scale at your own pace
More claim types as the results prove themselves. You receive regular reporting with financial outcomes and avoided CO₂e emissions.
Risk-free set-up: Rewind runs the process and shares the profit with you after deducted expenses.
Sustainability reporting
Climate reporting included
We measure the avoided CO₂e emissions (gross) on every claim and deliver regular reports — auditable climate data in ESRS E1 format that strengthens your CSRD reporting.
- CO₂ measured per claim
- Regular reporting
- CSRD-ready data
Major loss · April 2025
Major retail loss × IF: tens of thousands of products back on the market
Tens of thousands
Products reused
25.3 tonnes
CO₂ avoided
Within days
Team on site
FAQ
Questions we often get
What does Rewind Claims cost?
Nothing — the set-up is risk-free. Rewind runs the process with no purchasing costs or fixed fees, and shares the profit with you after deducted expenses.
How quickly can we get started?
Within a few weeks of signing. The partnership often starts with a concrete claim or a well-defined pilot.
Is IT integration with our systems required?
No. Claims is an operational service — you report the claim to us and we take the process from there. No system integration is needed to start.
What types of claims do you handle?
Everything from individual property claims to major losses in stores and warehouses, regardless of product category — virtually all contents, including transport-damaged goods and goods without a recipient. Operating from Sweden — we take on assignments across the Nordics.
How does the service connect to Bra Miljöval?
Because we handle every contents category, our reuse reporting also covers the mandatory product types — mobile phones, computers, tablets, TVs, furniture and bicycles — required by the Bra Miljöval insurance ecolabel. The data is ready to submit to the Swedish Society for Nature Conservation.
Can you also value and authenticate items?
Yes. We verify claims, establish authenticity and value items — with our own expertise or through valuers and auction houses — and report back per claim. An objective basis that reduces fraud and keeps payouts fair.
How is personal data handled?
All processing complies with the GDPR and is governed by data processing agreements signed at the start of the partnership.
How are results reported?
Per claim: financial outcome, reuse rate and avoided CO₂e emissions. The data is CSRD-ready and delivered continuously — ready to use in your sustainability reporting.
Personal data is processed in accordance with the GDPR. Read our privacy policy →
Want to see what Rewind Claims would do for your claims?
Book a call — we will show you your own numbers: what you would save, how much fraud you would cut, how your CSRD report gets stronger.
When it really hits
Major losses — on site within days
Fire, water damage or a transport collapse in a retail warehouse. When the standard process is not enough, we are on site, taking inventory together with the restoration companies and deciding what can be saved.
Read the case: Major retail loss × IF
Ongoing major loss right now? Call +46 70 380 40 80 — team on site within days.
