A
Repair
— The device is repaired and returned
- Claim report
- Portal choice
- Hand-in
- Repair
- Return
Rewind Mobile™
Digital claims management for smartphones, tablets and wearables
Rewind Mobile handles phone claims from first report to closed case. The customer manages the claim in a digital portal. The insurer gets 100% claims verification, less administration and measurable sustainability data.
See the customer journey
What the app looks like for your customers
The live demo shows the app in Rewind's own branding. The app is customised with your colours, your logo and your customer communication — like a tool of your own, in your channels.
The claim is opened
The phone is prepared
Clear next-step guidance
- Since 2012 — the team that invented circular claims settlement
- Partners: Trygg-Hansa · IF · Gjensidige and more
- Over 140,000 items handled
How it works
From claim report to reporting back — step by step
The process is designed to make phone claims simple, traceable and efficient. The policyholder guides themselves through a clear digital journey while the insurer gets control, lower costs and better data back.
- 1
Claim reported
The claim is registered and basic information collected.
- 2
Customer chooses in the portal
The customer selects the action, shipping method and how the claim should be handled.
- 3
Damage inspection
The device is verified and assessed for condition, function and value.
- 4
Logistics & receiving
The device is sent in, received and registered in the flow.
- 5
Decision & compensation
Repair, replacement device or cash compensation is arranged.
- 6
Reuse / recycling
Handed-in devices are reused, refurbished or recycled.
- 7
Reporting & analysis
Results, sustainability data and follow-up delivered back.
Two typical flows
- B
Replacement / compensation
— The device is verified and compensation paid
- Claim report
- Portal choice
- Damage inspection
- Compensation
- Return & data
What's included
- Customer contact
- Logistics solutions
- Damage inspection / verification
- Compensation processes
- Customer-journey portal
- Reuse first
- Recycling when reuse is not possible
- Reporting documentation
- Sustainability data
Digital first. Good for the customer. Good for the economics.
Why Rewind
Why Rewind
Fully digital customer journey
The customer manages their claim in a modern portal with clear choices and real-time status.
Tailored to your brand
The app is customised with your colours, logo and customer communication.
100% claims verification
Mandatory hand-in reduces errors and deters fraud.
Around 30% fewer payouts
Mandatory claims verification gives the customer a moment to reconsider. Nearly a third close their claim themselves before any payout is made.
Who it's for
Insurers
Lower claims costs and less administration.
Policyholders
Fast, clear and flexible help throughout the claim.
Partners & repair shops
A structured inflow and a traceable process.
What you get back
Reporting documentation
Sustainability data
Analysis & follow-up
Happier customers
Getting started
How to get started
No IT project, no start-up cost — the road from agreement to the first handled claim is weeks, not months.
- 1
Agreement & design
We set up the portal in your brand — your colours, your logo and your customer communication — and define the flows together with you.
- 2
Live within weeks
The portal is standalone and requires no integration to start. If you want to connect it to your case system, we do that when you are ready.
- 3
Ongoing operation & reporting
Your customers manage their claims in the portal. You receive regular reporting with outcomes, costs and avoided CO₂e emissions per claim.
No start-up cost or licence fee — the set-up is tailored to your volumes. Book a demo and we will put together a concrete proposal.
Sustainability reporting
Climate reporting included
We measure the avoided CO₂e emissions (gross) on every claim and deliver regular reports — auditable climate data in ESRS E1 format that strengthens your CSRD reporting.
- CO₂ measured per claim
- Regular reporting
- CSRD-ready data
FAQ
Questions we often get
What does Rewind Mobile cost?
There is no start-up cost or licence fee. The set-up is tailored to your volumes and flows — book a demo and we will put together a concrete proposal.
How quickly can we get started?
Typically within a few weeks of a signed agreement. The portal is set up in your brand and can start receiving claims without any IT project.
Is integration with our case system required?
No, not to start — the portal works standalone. If you want to connect it more deeply to your case system, that can be done when you are ready.
Can the portal be adapted to our brand?
Yes. Your customers see your colours, your logo and your tone of voice throughout the claim — Rewind works in the background.
How is our customers' personal data handled?
All processing complies with the GDPR and is governed by data processing agreements signed at the start of the partnership.
What happens to handed-in devices?
Reuse first: devices that can be refurbished are returned to the market, the rest are properly recycled. Everything is accounted for in your sustainability data.
What does the reporting look like?
Regular reports with outcomes per claim — costs, reuse rate and avoided CO₂e emissions. The data is CSRD-ready and can be used directly in your sustainability reporting.
Personal data is processed in accordance with the GDPR. Read our privacy policy →
Want to see what Rewind Mobile would do for your phone claims?
A conversation about what a fully digital claims chain would look like for you — costs saved, fewer payouts thanks to claims verification.