A
Repair
— The device is repaired and returned
- Claim report
- Portal choice
- Hand-in
- Repair
- Return
Process & methodology
How it works — step by step
From claim report to reporting back. The same core process in both our services, adapted to the flow each claim requires.
The process is designed to make phone claims simple, traceable and efficient. The policyholder guides themselves through a clear digital journey while the insurer gets control, lower costs and better data back.
Steg 1: Claim reported
The claim is registered and basic information collected.
Steg 2: Customer chooses in the portal
The customer selects the action, shipping method and how the claim should be handled.
Steg 3: Damage inspection
The device is verified and assessed for condition, function and value.
Steg 4: Logistics & receiving
The device is sent in, received and registered in the flow.
Steg 5: Decision & compensation
Repair, replacement device or cash compensation is arranged.
Steg 6: Reuse / recycling
Handed-in devices are reused, refurbished or recycled.
Steg 7: Reporting & analysis
Results, sustainability data and follow-up delivered back.
Two typical flows
- B
Replacement / compensation
— The device is verified and compensation paid
- Claim report
- Portal choice
- Damage inspection
- Compensation
- Return & data
What you get back
Reporting documentation
Sustainability data
Analysis & follow-up
Happier customers
We make phone claims simpler.
The process is designed to make claims handling simple, traceable and efficient. Whether it concerns a single property claim or a larger loss in a store or warehouse, the customer and the client get a clear process with control at every step.
Steg 1: Claim reported
The claim is registered and basic information collected.
Steg 2: Customer contact
Dialogue with the customer or contact person to secure the right documentation.
Steg 3: Damage inspection
Inspection, verification and assessment of condition, authenticity and value.
Steg 4: Logistics or on-site response
Collection, transport or on-site inventory for major losses.
Steg 5: Sorting & decision
What can be reused, repaired, resold or recycled?
Steg 6: Compensation & return to market
The compensation process is handled and products returned to the market where possible.
Steg 7: Reporting & analysis
Results, sustainability data and follow-up delivered back.
Two typical flows
- A
Property claim
— Individual item
- Claim report
- Prompt customer contact
- Rapid inspection
- Logistics
- Decision & return to market
- B
Major loss
— Store / Warehouse
- Claim report
- Team on site
- Inventory
- Prioritisation & sorting
- Larger logistics flow
- Return & compensation
- Reporting & analysis
What you get back
Reporting documentation
Sustainability data
Analysis & follow-up
Decision support
Transparency that creates value.
Methodology
How we calculate — and why you can rely on it
Rewind's services are built on the principle that the policyholder hands in the damaged item in return for compensation. This creates two direct effects: 100% claims verification and the item being reused, resold or properly recycled.
The climate impact we report is the avoided CO₂e emissions (gross) compared with manufacturing an equivalent new item. We use conservative standard factors as our main approach — we report lower values than the industry's average LCA data so the figures hold up to audit.
Sources
- IVL Swedish Environmental Research Institute
- Swedish EPA (Naturvårdsverket)
- Apple Environmental Reports
- Samsung LCA
- Dell LCA
- HP LCA
- WRAP UK textile carbon factor
- EU Product Environmental Footprint (PEF)
Warehouse · Staffanstorp
Damaged and written-off goods from our logistics and insurance partners — palletised, tagged and ready for verification.
What happens to the goods
We receive everything — and sell it on openly
Two things that often surprise new partners: how large a share of the goods is in fully usable condition on arrival, and how transparent the resale process is.
Condition on arrival
88% of incoming goods are grade A
Transport-damaged or written-off goods usually have packaging damage only — the product itself is intact. Our claims verification separates the few defective products that need repair or recycling from the main volume that can be reused straight away.
Where the goods end up
Auction is the backbone — complemented by pop-ups and trade sales
Reused items are sold publicly and transparently. The majority go directly to consumers through Rewind's Tradera shop — while high-value items go through specialist dealers who achieve a higher second-hand value.
Tradera
Public auction directly to consumers — fast turnover and transparent pricing. The backbone of our sales.
Pop-up & events
Physical sales at selected events — including at our partners' sites.
B2B auction
Auction platform for special products — industrial, vehicles and machinery.
Trade & specialist sales
Specialist dealers for jewellery, watches, antiques and art — where market value justifies special handling.
Want to see what this would look like for you?
A meeting about the process applied to your volumes — costs saved, less fraud, a stronger CSRD report.